You’re Always On. We Should Be, Too.

By Charlie Herrin
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October 12, 2015

We know how much it stinks when you can’t get online. Your digital life comes screeching to a halt. We never want this to happen to you, which is why we’re doing everything in our power to make sure we provide you the most reliable Internet service.

It all starts with building the very best network. Over the years, we’ve actually “overbuilt” our network so that it can handle way more traffic than we see even at our busiest times. That means that if something goes wrong in one part of the network, we can almost always reroute your traffic, usually without you ever knowing there was a problem.

And we don’t just trust that this process works. Many times throughout the year we actually test it by simulating failures in our own network, just to make sure that when something goes wrong, the network will heal itself.

We’ve also built network-monitoring tools that can detect, and correct, when something is not right long before a human being would ever notice a problem. Backing up those automated tools are hundreds of technologists who are monitoring, maintaining and improving the network 24 hours a day, 365 days a year.

Our two national Network Operations Centers have one job – keeping your service working – and they never, ever close.