New on My Account App: Schedule one-time payment and bill question callback

By Al Cho
August 5, 2016

Hi! I'm back with some exciting new updates to the My Account app.

Schedule a one-time payment

You can now easily schedule a one-time payment for a future date. In the app, select ‘make a payment,’ enter the amount you’d like to pay and choose the date you’d like to pay it on (it can be today, or a day up to 60 days in the future, which is convenient when thinking about upcoming vacation plans that may overlap with your billing deadline). This can be done for multiple payments too. Boom, you’re all paid up.

XFINITY My Account app screens showing how to make a one-time payment.

Schedule a call-back for your billing questions

You can now schedule a time for our team to give you a call back on all billing-related questions. This is an option we’ve seen customers take advantage of for repair issues and we’re excited to expand it to billing questions too. From the ‘Contact Us’ screen, select ‘talk to an agent,’ and from there, if your issue is related to your bill, you can select ‘schedule a call’ and one of our agents will call you back at a time that’s most convenient for you. Not a phone person? You can also use the chat option in the app or connect with someone from our Digital Care team on Twitter or Facebook for any questions you may have. 

XFINITY My Account app showing how to schedule a callback for a billing question

Don’t have the XFINITY My Account app yet? Download it now for iOS and Android.