Making It Easier To Solve Many TV Issues With A Quick Refresh

By Sharon Cilione
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April 13, 2016

I’m Sharon Cilione, one of the leaders on our My Account team.  My job is to make it easier for you to manage your account – or fix any issues you might be having – without having to spend time calling in.

Today I want to share a tip that may enable you to fix an issue you’re having with your X1 TV box with the click of a button. Most of the time, all your TV box needs is a restart. Equipment like computers, mobile devices, and our TV boxes often run 24 hours a day, 7 days a week. A restart for any of these devices can eliminate some errors, sluggishness, and strange behavior so they work perfectly when you want to use them.

Here’s how it works.  Press the A button on your XFINITY remote control to bring up the Help Menu. The first option is Restart. Press OK on the remote then confirm by selecting Restart and OK again. Your box will begin to reset. This should take just a few minutes.

X1 Help Menu highlighting how to use the box restart function

You can also do this remotely using our My Account app. So if you’re at work and the kids call to say something’s not right with the TV, you can Restart the device from wherever you are.  Open up the app, select TV from the main Menu, select the box that’s giving you trouble, and tap Restart this Device.

Screen shot of Xfinity My Account TV menu including Restart This Device option

But keep this in mind before you try this at home: restarting the device will interrupt any recordings so pick a time when you’re not recording your favorite show. And make sure your cables are tightly secured at your wall outlet and on the TV box before you restart.

Our hope is that this easy restart will address any trouble you’re having and get you back up and running in no time.  For those issues that aren’t fixed with a restart, we’re here to help.  You can schedule a call back to get more help or tweet us @Comcastcares.

Find more details on restarting your X1 TV box check out this Help & Support article.