Know exactly when we’re on our way

By Charlie Herrin
|
February 19, 2017

We know your time is valuable and we want to help you better plan your day when you have an appointment scheduled with us. That’s why we’re excited to launch Tech ETA, a new feature in the My Account app that will give you an estimated 30-minute window for when your technician should arrive at your home.

No more calling in to confirm that we’ll be there or guessing when your tech is on their way – Tech ETA will tell you when they are “en route” and have arrived at your home. You can even see the tech’s name and photo, so you know exactly who to expect at your door.

We never want you to have to wait for us. That’s why we’ve narrowed our appointment windows from 4 to 2 hours and are working hard to be on-time for every technician appointment. In fact, we closed 2016 with a 97% on-time arrival rate, getting even closer to our goal of being on-time every time.

Tech ETA is one of the many ways we’re working hard to try to make your lives a little easier.

You can download the My Account for Android and iOS.