Meet Jamaal, a Philly-based technician
Technicians like Jamaal have an important job – they spend their workdays with you, our customers.
We heard you, we’re on it!
We’re constantly asking customers like you for feedback, and here are some of the new initiatives we’ve put in place as a direct result of your thoughts.
Be the master of your home Wi-Fi network
Create personal profiles for family members or roommates, control who goes online and when, and more with xFi.
Update on Our Progress
We’ve been sweating the small stuff when it comes to customer service and customer experience. Here are some of the ways we’re improving.
Know Exactly When We’re on Our Way
We launched Tech ETA, so you know exactly when our technician is on their way to your home.
Focused on you
From our very top executives to our frontline employees and everyone in between, we’re reinforcing a culture that puts you first.
On Time, Or We Pay For Wasting Yours
We’ll arrive when we say we will. Or you get $20 off your next bill.
Meet our Digital Care Team
We’ve tripled the size of our social media team so we can respond even faster online. Meet the people behind the screen, and hear what “digital care” means to them.
We’re making changes to improve your experience. Check here for the latest.
Convenient two-hour appointment windows—seven days a week, day or night.
Easy-to-use self-service tools across all devices and 24/7 support.
Guaranteed automatic $20 credit if we’re ever late.
Technology and innovation have always been at the heart of what we do.
We’ve reinvented the entertainment you love, and we’re committed to doing the same for your entire experience.
Our commitment to every customer:
We take pride in our products, which is why we offer a 30-day money-back guarantee.
And, we deliver on your terms, including 24/7 support and 2-hr appointment windows with a guaranteed, automatic $20 credit if we’re late.
From our products to our people, we’re committed to delivering the best experience possible so you can do more and enjoy more of what you love.