Let us help out!

Getting support for your products and services is now easier than ever.

Here are the fastest ways you can get in touch and find the help you need for your XFINITY devices.

Download the My Account App

Whether you want to check on a service issue in your area, pay your bill, or troubleshoot your set-top box or wireless gateway, the My Account App provides service at your fingertips.

Visit our XFINITY Help & Support Forums

Our Help & Support Forums are a great place to find answers about your XFINITY products or to get help for service issues. In addition to peer-to-peer support, we have our own experts available to help you directly in the forums.

Try our Digital Care Team

If you’re on Twitter or Facebook, our Digital Care Team can help. (Learn more about our Digital Care Team.) Visit@comcastcares on Twitter or the XFINITY Facebook page and send a private message with your account number and a few details of the issue. A Digital Care agent will look into the issue and be in touch.

Discuss on Reddit

Whether you have a general account question, or you need a solution to a technical problem, our experts are available to help you on our subreddit.


Chat with an agent to get fast answers to all your top questions.