Update on our progress
We’ve been working hard on customer service improvements – from technology to training, and billing to store renovations – so that you get the great experience you deserve.
Supporting customers with disabilities
We opened a new call center with a team dedicated to supporting customers with disabilities. From solving issues and answer questions, like how to turn Closed Captioning on or off, enable video description or use the talking guide to handling requests for braille bills and large button remote controls – this team is available to help customers do it all.
Focused on you
From our very top executives to our frontline employees and everyone in between, we’re reinforcing a culture that puts you first.
On Time, Or We Pay For Wasting Yours
We’ll arrive when we say we will. Or you get $20 off your next bill.
No More Waiting…
On the phone, online, or in stores, you shouldn’t have to wait. Schedule a call back and we’ll call you when you want to talk… not the other way around.
Meet our Digital Care Team
We’ve tripled the size of our social media team so we can respond even faster online. Meet the people behind the screen, and hear what “digital care” means to them.
The new XFINITY Customer Commitment
We’re committed to delivering the best customer experience possible.
We respect your time.
We simplify your experience.
We make it right if we fall short.
We’re making changes to improve your experience. Check here for the latest.
Convenient two-hour appointment windows—seven days a week, day or night.
Easy-to-use self-service tools across all devices and 24/7 support.
Guaranteed automatic $20 credit if we’re ever late.
Technology and innovation have always been at the heart of what we do.
We’ve reinvented the entertainment you love, and we’re committed to doing the same for your entire experience.
Our commitment to every customer:
We take pride in our products, which is why we offer a 30-day money-back guarantee.
And, we deliver on your terms, including 24/7 support and 2-hr appointment windows with a guaranteed, automatic $20 credit if we’re late.
From our products to our people, we’re committed to delivering the best experience possible so you can do more and enjoy more of what you love.