Update on Our Progress
We’ve been sweating the small stuff when it comes to customer service and customer experience. Here are some of the ways we’re improving.
Know Exactly When We’re on Our Way
We launched Tech ETA, so you know exactly when our technician is on their way to your home.
Never Lose your Wi-Fi Password and More Tips to Kick-off 2017
We want to help save you time and keep it simple in 2017, so we’re sharing our favorite tips and tricks to help you get the most out of XFINITY.
Update on our progress
We’ve been working hard on customer service improvements – from technology to training, and billing to store renovations – so that you get the great experience you deserve.
Focused on you
From our very top executives to our frontline employees and everyone in between, we’re reinforcing a culture that puts you first.
On Time, Or We Pay For Wasting Yours
We’ll arrive when we say we will. Or you get $20 off your next bill.
No More Waiting…
On the phone, online, or in stores, you shouldn’t have to wait. Schedule a call back and we’ll call you when you want to talk… not the other way around.
Convenient two-hour appointment windows—seven days a week, day or night.
Easy-to-use self-service tools across all devices and 24/7 support.
Guaranteed automatic $20 credit if we’re ever late.
Technology and innovation have always been at the heart of what we do.
We’ve reinvented the entertainment you love, and we’re committed to doing the same for your entire experience.
Our commitment to every customer:
We take pride in our products, which is why we offer a 30-day money-back guarantee.
And, we deliver on your terms, including 24/7 support and 2-hr appointment windows with a guaranteed, automatic $20 credit if we’re late.
From our products to our people, we’re committed to delivering the best experience possible so you can do more and enjoy more of what you love.